shopping process
shopping process
Step 1: You can use the navigation bar at the top of the page to find your favorite products through brand search, activity browsing, etc.;
Step 2: After you find the product you like, click "Add to Cart". Then, you can choose to continue browsing th e website and add more, or directly click on the "shopping cart" in the upper right corner of the page;
Step 3: Log in to your account to enter the settlement page; if you do not have a personal account;enter your email to register;
Step 4: Enter your email address, payment information and shipping address to submit the order.
Step 5: You can pay online in the following ways.
After the order is placed, you will receive an order confirmation email;
Step 6: When the order starts to be delivered, you will also receive a notification email; at the same time, you can also check the status of your package through the order tracking number given by us;
Step 7: Our logistics partner will deliver your package to you;
Step 8: After confirming the receipt, you can post a good review list on the website, thank you for your encouragement and support.
If you need assistance, please check the contact us page.
Novice
All Chinese (English) website service interface, providing Chinese (English) customer service. Support UnionPay and international credit card payments. When placing an order, you can choose to fill in the Chinese (English) address.
Direct mail is risky (it is recommended to avoid busy cities). The quantity and amount of products purchased at one time should not be too large. It is safer to purchase multiple times separately.
Delivery charges
Please refer to the official website
Expected delivery time reference
Direct mail delivery: within 7 working days after order confirmation
Delivery query
Since our delivery adopts the Yangguan customs clearance mode, if you choose direct mail delivery, from the package sent in Hong Kong to the express delivery, only one courier number is required for the whole process.
After placing the order, you will receive an order generation confirmation email, and once the shipment is shipped or forwarded, an email containing the logistics order number will be sent to your mailbox. You can also check the order status by going to the backstage of the member center, and check the logistics order number in the order details
If your package shows that it is shipped from Hong Kong, but there is still no tracking information displayed within two weeks, please check the website in time. Please refer to the status update of the distribution logistics company. If there is no tracking information on the official website, please contact our customer service to track the package for you in time, thank you for your understanding.
Things to note
All orders on this site are direct mail from Hong Kong. Due to storage problems in different warehouses, all orders will be sent out within 7 working days.
Please carefully select and fill in the address information when submitting the order. Once the order is successfully submitted, it cannot be modified. If an order is generated, if the customer fills in the information incorrectly and incompletely, and the package cannot be delivered normally and needs to be returned, the round-trip freight must be borne by the customer. If the product is returned due to the customer’s reasons, the customer shall bear the return shipping cost.
Return process
To ensure that you are as satisfied as possible with the services and products we provide you, we have high-quality after-sales service
The effective processing period for return refunds is within 14 days after each product is successfully delivered (calculated according to the logistics tracking information to confirm the completion of the product delivery), please contact us through,www.quikaonline.com/,customer,service.mailbox
Please note:
The returned goods must be intact and unopened without affecting the status of secondary sales. //www.quikaonline.com/ reserves the right to reject the refund of goods returned in the following states:
Goods that have been opened or damaged
Any discounts, special offers, promotional products, sets and clearance products
Indicate the products that are not acceptable for return on the product description page
Exceeded the acceptance time limit (more than 14 days after the completion of product delivery)
After the warehouse receives the returned package and confirms that the returned goods are not in the above-mentioned rejectable state, the refund amount will be automatically returned to the account for the order payment.
Note that you are responsible for all shipping costs for returning the goods. If the package travels too long due to your chosen logistics company or other reasons, and the goods are expired or damaged, we will not be able to provide you with a refund, please understand.
Other types of return policy:
Product damage
If you find that the product is leaking or damaged when you receive the package, please keep the delivery box and related packaging, and provide the following information within 3 working days after signing the receipt and send it to our email support@quikaoline.com
, we will do so as soon as possible Follow up and deal with you:
The appearance picture of the delivery carton (you must clearly see if the outer carton is damaged)
Picture of the inner box of the delivery carton (must see bubble gum or inflatable packaging to protect the product)
Product QR code with penetration or damage
Note: Please list the order number of the damaged product in the subject of the email so that we can find your order information more quickly.
Delivery error
All goods will be re-checked by the packaging staff before packaging and delivery to ensure that the product and order information are consistent! One hundred secrets, if the package you received contains a wrong delivery product, please send it back together with the misdelivered product (unopened) and the return slip. We will re-deliver the correct product to you as soon as possible.
Before returning the product, please send us your order number via support@quikaoline.com and request the return order number to complete the entire process.